Warranty

Limited Product Warranty

JackWagon FightSticks warrants the OKI HATCH enclosure against broken or defective parts caused by normal use or a manufacturing malfunction for [30 days] from the date of delivery.

If a covered part breaks or fails during the warranty period, JackWagon FightSticks will, at its discretion, repair the part, provide a replacement part, or replace the affected enclosure component. Photos and proof of purchase may be required before a warranty claim is approved.

This warranty does not cover:

  • Damage caused by drops, impacts, misuse, improper assembly, or modifications
  • Damage caused by excessive pressure or overtightened hardware
  • Heat-related warping or deformation, including damage from hot vehicles, direct sunlight, or temperatures above 120°F (49°C)
  • Cosmetic wear, scratches, or normal discoloration
  • Electronics, buttons, joysticks, wiring, OLED screens, or other components not originally supplied by JackWagon FightSticks
  • Damage caused during shipping after the product has been delivered to the customer

This warranty applies only to the original purchaser and does not cover labor or installation costs associated with third-party electronics or components.

Proud Autism Parents

On August 8th, 2021 our family started a new chapter. Jack was officially diagnosed with Autism Spectrum Disorder (ASD) at 24 months. Months prior, we started the never-ending questionnaires, screenings, and appointments to learn more about our son... and we were scared. That fear emanated from the unknown - what is Autism? What would this mean for our family's future? That fear metamorphosized
to goodwill when we realized WHO Jack is, not WHAT Jack is. Our son Jack is a goofy, loving, energetic, a sensory-seeking boy whose smile is as big as that ASD spectrum. He is a force to be reckoned with and though he has been non-verbal for most of his life, he has taught us to value and cherish the little things in life. We are proud to be Jack's parents and ready to navigate this journey together as a family.

Check out our segment on Good Day Sacramento!